1. Who we are
Kora Stream Africa is the responsible party for personal information processed through this streaming platform. Questions or privacy requests may be sent to info@streamkoraafrica.com.
2. Information we collect
Depending on how you use Kora, we may collect:
- account details such as your name, email address, country and contact information;
- profile information, including Main and Kids profile settings;
- authentication, device, browser, IP address and security information;
- viewing activity, watch progress, My List selections, likes, comments and other engagement;
- film submissions, Partner Channel applications and information you provide as a creator or rights holder;
- billing and transaction references when paid services are offered. Payment card details are normally processed by an approved payment provider and are not stored directly by Kora;
- communications, support requests and survey or feedback responses; and
- usage, performance and advertising information, including impressions and clicks.
3. How we use information
We process personal information to create and secure accounts, provide profiles and streaming features, remember watch progress, personalise discovery, manage content and partner applications, provide support, process lawful payments, prevent fraud, measure performance, communicate service updates and comply with legal obligations.
4. Lawful processing
We process information where it is necessary to provide our services or perform an agreement with you, comply with law, pursue a legitimate business interest that does not unfairly override your rights, or where you have given consent. You may withdraw consent where processing depends on consent.
5. Sharing information
We may share only the information reasonably necessary with trusted service providers that support hosting, authentication, storage, video delivery, analytics, communications, payment processing, security and customer support. We may also disclose information where required by law, to protect rights or safety, or as part of a lawful business restructuring. We do not sell personal information.
6. International processing
Kora serves audiences across Africa and the diaspora, and some service providers may process information outside your country. Where personal information crosses borders, we take reasonable steps to ensure an appropriate level of protection and lawful transfer safeguards.
7. Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain security and business records, resolve disputes, enforce agreements or meet legal requirements. Information is deleted, de-identified or securely archived when it is no longer required.
8. Security
We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. No online service can guarantee absolute security, so members should use strong passwords and protect access to their devices and accounts.
9. Children
Kora Kids is designed to show only approved family content. A parent or guardian should create and manage the member account and parental PIN. We do not knowingly ask a child to create an independent Kora account. If you believe a child’s information was collected improperly, please contact us.
10. Cookies and similar technologies
Kora may use cookies and similar technologies that are necessary for sign-in, profiles, security and core platform operation. We may also use limited analytics or preference technologies to understand and improve the service. Browser settings can control some cookies, but blocking essential cookies may prevent parts of Kora from working.
11. Your rights
Subject to applicable law, you may ask whether we hold your personal information, request access, correction or deletion, object to certain processing, withdraw consent, or request information about our handling of your data. We may need to verify your identity before completing a request.
12. Complaints
Please contact Kora first so we can try to resolve your concern. South African users may also submit a complaint to the Information Regulator of South Africa through the contact channels published at inforegulator.org.za.
13. Changes to this policy
We may update this Privacy Policy when our services, legal requirements or data practices change. The latest version and update date will be published on this page.